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Terms and Conditions

IntelliMed AI
Effective Date: Jan 1st, 2026

SMS Messaging Terms & Compliance

1. Program Description

This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with IntelliMed AI through our website at https://www.intellimedai.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions

You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information

If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to info@intellimedai.com or call +1 704-785-6842 during business hours.

4. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction

You must be 18 years or older to participate in our SMS program.

8. Privacy Policy

For privacy-related inquiries, please refer to our Privacy Policy at:
https://www.intellimedai.com/privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

General Terms

This website (the “Site”) is owned and operated by IntelliMed AI (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply.

Accessing the Site constitutes your agreement to be bound by these Terms of Service.

We reserve the right to update these Terms at any time. Continued use of the Site after updates constitutes acceptance of the revised Terms.

Intellectual Property Rights
Our Limited License to You

All materials on this Site are the property of IntelliMed AI and are protected by intellectual property laws. The Site is for personal, non-commercial use only.

You may not reproduce, distribute, or exploit any content without authorization. You may print or download one copy for personal use only.

Your License to Us

By submitting content to us, you grant IntelliMed AI a royalty-free, perpetual, worldwide license to use, reproduce, and distribute such content.

Disclaimers

We may link to third-party websites but do not endorse them.

All services are provided “as is” without warranties of any kind. We disclaim all implied warranties to the fullest extent permitted by law.

You agree to indemnify and hold harmless IntelliMed AI and its affiliates from any claims resulting from your use of the Site.

Online Commerce

We are not responsible for third-party products or services linked on our Site. Transactions with third parties are solely between you and the vendor.

Registration & Passwords

You agree to provide accurate information and keep your account credentials secure.

If you suspect unauthorized access, contact us immediately at info@intellimedai.com. We are not responsible for losses due to compromised credentials.

Termination

We may suspend or terminate your access to the Site at any time for violations of these Terms.

Governing Law

These Terms are governed by the laws of the state in which Hawk Health 360 LLC operates. Disputes will be resolved through binding arbitration in that jurisdiction.

Changes to Terms of Service

We may update these Terms from time to time. The latest version will always be posted with the effective date.

Contact Us

IntelliMed AI
Phone: +1 704-785-6842
Email: info@intellimedai.com
Website: https://www.intellimedai.com

By using our website and services, you consent to these Terms of Service.

Effective Date: February 25, 2026

Last Updated: March 4, 2026

1. Description of Services

IntelliMed provides an AI-powered platform designed to support outpatient medical practices by assisting with administrative workflows and clinical documentation.

The platform may include AI agents such as:

  • Phone triage and scheduling
  • Fax intake and routing
  • Patient check-in
  • Intake assistance
  • Chart preparation
  • Clinical documentation support
  • Clinical guideline reference
  • Billing code suggestions

The platform is intended to assist clinical workflows and not replace licensed medical professionals.

2. Eligibility

You may use IntelliMed only if: 

  • You are 18 years or older
  • You are authorized by a medical practice or organization
  • You agree tocomply withall applicable laws and regulations


Healthcare providers using IntelliMed must maintain appropriate licensure in their jurisdiction. 

3. Medical Disclaimer

IntelliMed does not practice medicine. 

The Services: 

  • Do not provide medical diagnosis
  • Do not replace physician judgment
  • Do notestablisha physician–patient relationship


All AI-generated outputs are assistive tools only. Licensed clinicians must review, validate, and approve all medical documentation and clinical decisions. 

4. HIPAA and Protected Health Information

IntelliMed is designed to operate in a HIPAA-compliant environment when configured appropriately. 

Healthcare organizations using IntelliMed agree to: 

  • Execute a Business Associate Agreement (BAA) ifrequired
  • Maintainproper safeguards for Protected Health Information (PHI) 
  • Ensure authorized users only access patient data


IntelliMed will maintain reasonable administrative, physical, and technical safeguards to protect data. 

5. User Accounts

To access certain services, users must create an account. 

Users agree to: 

  • Provideaccurateinformation 
  • Maintainconfidentiality of login credentials 
  • NotifyIntelliMedimmediately of unauthorized use


Organizations are responsible for managing user access within their practice. 

6. Acceptable Use

Users agree not to: 

  • Use the platform for unlawful purposes
  • Upload malicious software
  • Attemptto reverse engineer the platform 
  • Misrepresent AI outputs as physician-generated without review
  • Share access credentials improperly

Violation may result in suspension or termination of access. 

7. AI Limitations

Artificial intelligence systems may produce incomplete or incorrect outputs. 

Users acknowledge: 

  • AI-generated content requires human oversight
  • Outputs should be reviewed before clinical or billing use
  • IntelliMeddoes not guarantee accuracy of AI-generated suggestions 

 
Clinical decisions remain the responsibility of licensed professionals. 

8. Data Ownership

Customer organizations retain ownership of: 

  • Patient records
  • Clinical documentation
  • Uploaded files
  • Practice data


IntelliMed may use de-identified and aggregated data to: 

  • Improve platform performance
  • Train AI systems
  • Develop product features


No identifiable patient data will be used without authorization.

9. Integration with Third-Party Systems

IntelliMed may integrate with external systems including: 

  • Electronic Health Records (EHR)
  • Billing systems
  • Telephony providers
  • Fax services
  • Third-party AI infrastructure


IntelliMed is not responsible for outages or issues caused by third-party services. 

10. Fees and Payment

Certain features require a paid subscription. 

Fees may include: 

  • Monthly platform subscription
  • Per-provider licensing
  • Usage-based services


Payments are due according to the billing plan agreed upon. 

Failure to pay may result in suspension of access.

11. Intellectual Property

All IntelliMed intellectual property remains the exclusive property of IntelliMed, including: 

  • Software
  • AI models
  • Agent architecture
  • Branding and trademarks


Customers receive a limited, non-transferable license to use the platform.

12. Confidentiality

Both parties agree to protect confidential information including: 

  • Clinical workflows
  • Proprietary technology
  • Business strategies
  • Pricing and contracts


Confidential information may not be disclosed without permission. 

13. Limitation of Liability

To the maximum extent permitted by law, IntelliMed shall not be liable for: 

  • Clinical decisions made by providers
  • Loss of revenue
  • Data loss caused by third-party integrations
  • Indirect or consequential damages

Total liability shall not exceed the fees paid to IntelliMed in the previous 12 months.

14. Indemnification

Users agree to indemnify and hold harmless IntelliMed from claims arising from: 

  • Improper use of the platform
  • Failure to review AI outputs
  • Violation of healthcare regulations
  • Unauthorized access to PHI

15. Service Availability

We strive for high uptime but cannot guarantee uninterrupted service. 

Maintenance, updates, and external system failures may occasionally impact availability.

16. Termination

IntelliMed may suspend or terminate access if: 

  • Terms are violated
  • Payment obligations are not met
  • Security risks are detected

     

Customers may terminate according to their subscription agreement. 

17. Changes to Terms

IntelliMed may update these Terms periodically. 

Continued use of the Services after updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms are governed by the laws of: 

[Insert State] 

19. Contact Information

IntelliMed AI 

Website: https://www.intellimedai.com 

Email: legal@intellimedai.com