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Privacy Policy

IntelliMed AI
Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

IntelliMed AI (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, physical address
  • Payment information when you make a purchase or request a quote
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication:

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback
2. How We Use Your Information
  • We use collected data for:
  • Providing and improving our services
  • Processing transactions and payments
  • Communicating with you about your inquiries, appointments, and promotions
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying “STOP”
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific consent

Help & Support:

  • Reply “HELP” for assistance or contact us at info@intellimedai.com
  • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

  • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
  • SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
  • All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

  • If required by law, legal process, or to protect our rights
  • In response to valid law enforcement requests or court orders

Business Transfers:

  • In case of mergers, acquisitions, or sale of assets
  • In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification protocols in accordance with applicable laws
  • Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior
  • Remember your preferences
  • Improve website functionality and user experience
  • Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing emails by clicking “unsubscribe”
  • Opt-out of SMS messages by replying “STOP”
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Lodge a complaint with a supervisory authority if applicable

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to IntelliMed AI.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. Significant changes will be communicated via email or website notice.

10. Contact Us

IntelliMed AI
Phone: +1 704-785-6842
Email: info@intellimedai.com
Website: https://www.intellimedai.com

By using our website and services, you consent to this Privacy Policy.

Effective Date: February 25, 2026

Last Updated: March 4, 2026

1. Description of Services

IntelliMed provides an AI-powered platform designed to support outpatient medical practices by assisting with administrative workflows and clinical documentation.

The platform may include AI agents such as:

  • Phone triage and scheduling
  • Fax intake and routing
  • Patient check-in
  • Intake assistance
  • Chart preparation
  • Clinical documentation support
  • Clinical guideline reference
  • Billing code suggestions

The platform is intended to assist clinical workflows and not replace licensed medical professionals.

2. Eligibility

You may use IntelliMed only if: 

  • You are 18 years or older
  • You are authorized by a medical practice or organization
  • You agree tocomply withall applicable laws and regulations


Healthcare providers using IntelliMed must maintain appropriate licensure in their jurisdiction. 

3. Medical Disclaimer

IntelliMed does not practice medicine. 

The Services: 

  • Do not provide medical diagnosis
  • Do not replace physician judgment
  • Do notestablisha physician–patient relationship


All AI-generated outputs are assistive tools only. Licensed clinicians must review, validate, and approve all medical documentation and clinical decisions. 

4. HIPAA and Protected Health Information

IntelliMed is designed to operate in a HIPAA-compliant environment when configured appropriately. 

Healthcare organizations using IntelliMed agree to: 

  • Execute a Business Associate Agreement (BAA) ifrequired
  • Maintainproper safeguards for Protected Health Information (PHI) 
  • Ensure authorized users only access patient data


IntelliMed will maintain reasonable administrative, physical, and technical safeguards to protect data. 

5. User Accounts

To access certain services, users must create an account. 

Users agree to: 

  • Provideaccurateinformation 
  • Maintainconfidentiality of login credentials 
  • NotifyIntelliMedimmediately of unauthorized use


Organizations are responsible for managing user access within their practice. 

6. Acceptable Use

Users agree not to: 

  • Use the platform for unlawful purposes
  • Upload malicious software
  • Attemptto reverse engineer the platform 
  • Misrepresent AI outputs as physician-generated without review
  • Share access credentials improperly

Violation may result in suspension or termination of access. 

7. AI Limitations

Artificial intelligence systems may produce incomplete or incorrect outputs. 

Users acknowledge: 

  • AI-generated content requires human oversight
  • Outputs should be reviewed before clinical or billing use
  • IntelliMeddoes not guarantee accuracy of AI-generated suggestions 

 
Clinical decisions remain the responsibility of licensed professionals. 

8. Data Ownership

Customer organizations retain ownership of: 

  • Patient records
  • Clinical documentation
  • Uploaded files
  • Practice data


IntelliMed may use de-identified and aggregated data to: 

  • Improve platform performance
  • Train AI systems
  • Develop product features


No identifiable patient data will be used without authorization.

9. Integration with Third-Party Systems

IntelliMed may integrate with external systems including: 

  • Electronic Health Records (EHR)
  • Billing systems
  • Telephony providers
  • Fax services
  • Third-party AI infrastructure


IntelliMed is not responsible for outages or issues caused by third-party services. 

10. Fees and Payment

Certain features require a paid subscription. 

Fees may include: 

  • Monthly platform subscription
  • Per-provider licensing
  • Usage-based services


Payments are due according to the billing plan agreed upon. 

Failure to pay may result in suspension of access.

11. Intellectual Property

All IntelliMed intellectual property remains the exclusive property of IntelliMed, including: 

  • Software
  • AI models
  • Agent architecture
  • Branding and trademarks


Customers receive a limited, non-transferable license to use the platform.

12. Confidentiality

Both parties agree to protect confidential information including: 

  • Clinical workflows
  • Proprietary technology
  • Business strategies
  • Pricing and contracts


Confidential information may not be disclosed without permission. 

13. Limitation of Liability

To the maximum extent permitted by law, IntelliMed shall not be liable for: 

  • Clinical decisions made by providers
  • Loss of revenue
  • Data loss caused by third-party integrations
  • Indirect or consequential damages

Total liability shall not exceed the fees paid to IntelliMed in the previous 12 months.

14. Indemnification

Users agree to indemnify and hold harmless IntelliMed from claims arising from: 

  • Improper use of the platform
  • Failure to review AI outputs
  • Violation of healthcare regulations
  • Unauthorized access to PHI

15. Service Availability

We strive for high uptime but cannot guarantee uninterrupted service. 

Maintenance, updates, and external system failures may occasionally impact availability.

16. Termination

IntelliMed may suspend or terminate access if: 

  • Terms are violated
  • Payment obligations are not met
  • Security risks are detected

     

Customers may terminate according to their subscription agreement. 

17. Changes to Terms

IntelliMed may update these Terms periodically. 

Continued use of the Services after updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms are governed by the laws of: 

[Insert State] 

19. Contact Information

IntelliMed AI 

Website: https://www.intellimedai.com 

Email: legal@intellimedai.com